BUSINESS PORTAL
BUSINESS PORTAL

Data Deletion & Account Closure

At LoKo, we value your privacy and believe in a transparent, community-driven experience. In line with our commitment to the Australian Privacy Principles (APPs) and to ensure you remain in control of your digital footprint, we provide a straightforward process to permanently delete your account and associated data.

Our “Hard Delete” Policy

Unlike platforms that merely “deactivate” or hide your information, LoKo follows a Hard Delete policy. This means that once you confirm the deletion of your account, your personal data is permanently wiped from our active systems. We do not retain your information for marketing or profiling once you choose to leave the LoKo community.

How to Delete Your Account

For Users (Mobile App)

  1. Open the LoKo App and navigate to the My Account > Edit Profile section.
  2. Scroll down to the bottom of the menu and tap “Delete My Account”.
  3. A confirmation pop-up will appear. Please read the impact summary carefully.
  4. Confirm your decision. The system will immediately terminate your session and permanently remove your data.

For Business Owners (Web Panel)

  1. Log in to your Business Owner Dashboard.
  2. Navigate to Business Profile.
  3. Select the “Delete Account” option.
  4. Once confirmed, your business profile, images, and all associated event listings will be permanently removed from the platform.

What Data Is Removed?

When you delete your account, the following data points are permanently purged:

  • Personal Profile: Your name, email address, and mobile number.
  • Engagement History: Your “LoKo List” (saved places, businesses, and events).
  • Interests: Your selected discovery preferences.
  • Business Content (for Owners): Business descriptions, gallery images, and active/upcoming event listings.

Important Notes

  • Irreversibility: Once your account is deleted, it cannot be recovered. You will not be able to log in again using the same credentials.
  • Business Obligations: Business owners should ensure they have downloaded any required subscription invoices from their history module before initiating deletion.
  • Third-Party Services: Deleting your LoKo account will stop all future push notifications and automated updates regarding your saved items.

Manual Deletion Requests

If you are unable to access the app or dashboard and wish to request a manual deletion, please contact our privacy team:

  • Email: loko@lokoapp.com.au
  • Subject: Data Deletion Request

Please include the email address or mobile number associated with your account. We will process manual requests within 3–5 business days