Privacy Policy
At LoKo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how LoKo collects, uses, stores, discloses and protects information when you use the LoKo mobile application, website and related services (collectively, the “Platform”).
By accessing or using LoKo, you agree to the collection and handling of information in accordance with this Privacy Policy.
Who We Are
LoKo (“LoKo”, “we”, “our” or “us”) is a location-based discovery platform designed to help users explore local businesses, events, activities and experiences.
Information We Collect
We may collect personal information that is reasonably necessary to provide and improve the Platform.
Personal Information
We may collect:
- your name;
- username;
- email address;
- phone number;
- date of birth;
- profile information;
- profile photographs;
- business information;
- and account login credentials.
Location Information
LoKo may collect precise or approximate location information from your device to:
- provide nearby recommendations;
- display local businesses and events;
- personalize discovery feeds;
- improve user experience;
- and support map and navigation functionality.
User Content
We may collect and store content submitted through the Platform, including:
- business listings;
- event information;
- photographs and videos;
- saved places;
- profile content;
- communications;
- and other materials uploaded by users.
Payment Information
Payments may be processed by trusted third-party providers including Stripe.
LoKo does not store full payment card details. Payment providers may collect payment and billing information in accordance with their own privacy policies.
- provide nearby recommendations;
- display local businesses and events;
- personalize discovery feeds;
- improve user experience;
- and support map and navigation functionality.
Device & Technical Information
We may automatically collect:
- IP address;
- device identifiers;
- operating system information;
- browser type;
- mobile carrier;
- app version;
- analytics data;
- cookies;
- session activity;
- crash reports;
- and usage statistics.
How We Collect Information
We may collect information:
- directly from you when creating an account or using the Platform;
- automatically through device permissions and analytics technologies;
- through customer support interactions;
- from third-party integrations;
- and from businesses or event organizers using LoKo services.
How We Use Information
LoKo may use personal information to:
- provide and maintain the Platform;
- personalize user experiences;
- display relevant local content;
- improve discovery and recommendation features;
- process subscriptions and payments;
- communicate with users;
- provide customer support;
- improve security and prevent misuse;
- develop and improve Platform features;
- comply with legal obligations;
- and conduct analytics and research.
We may also use aggregated or de-identified information for analytical and business purposes.
Marketing Communications
LoKo may send:
- service notifications;
- account updates;
- promotional messages;
- event announcements;
- feature updates;
- and marketing communications.
Users may opt out of marketing communications at any time using unsubscribe links or account settings where available.
Cookies & Tracking Technologies
LoKo may use:
- cookies;
- local storage;
- analytics tools;
- SDKs;
- tracking pixels;
- and similar technologies.
These technologies help us:
- improve Platform functionality;
- understand user engagement;
- personalize experiences;
- maintain security;
- and improve Platform performance.
Certain features may not function correctly if cookies or tracking technologies are disabled.
Third-Party Services
LoKo may use third-party providers and integrations including:
- Google Maps Platform;
- payment processors;
- analytics providers;
- cloud hosting providers;
- customer support tools;
- push notification services;
- and social media integrations.
These providers may collect, process or store information according to their own privacy policies.
Overseas Disclosure & International Transfers
Some third-party providers used by LoKo may store or process personal information outside Australia, including in countries where cloud infrastructure or service providers operate.
By using LoKo, you acknowledge that overseas recipients may handle personal information under laws different from Australian privacy laws.
LoKo takes reasonable steps to ensure third-party providers maintain appropriate privacy and security protections.
Certain features may not function correctly if cookies or tracking technologies are disabled.
Data Security
LoKo takes reasonable technical and organisational measures to protect personal information from:
- misuse;
- interference;
- loss;
- unauthorised access;
- modification;
- or disclosure.
Security measures may include:
- encrypted connections;
- restricted access controls;
- secure cloud infrastructure;
- authentication systems;
- and monitoring technologies.
However, no method of internet transmission or electronic storage is completely secure, and LoKo cannot guarantee absolute security.
Data Retention
LoKo may retain personal information for as long as reasonably necessary to:
- provide services;
- comply with legal obligations;
- resolve disputes;
- enforce agreements;
- and maintain Platform integrity.
Information may be deleted, anonymised or de-identified when no longer required.
Access & Correction
Users may request access to personal information held by LoKo and request corrections where information is inaccurate, incomplete or outdated.
Requests may be submitted using the contact details below.
Account Deletion
Users may request deletion of their account and associated personal information by contacting LoKo.
Certain information may be retained where required for:
- legal compliance;
- fraud prevention;
- dispute resolution;
- taxation;
- or legitimate business purposes.
Children’s Privacy
LoKo is not intended for children under the age of 13.
If LoKo becomes aware that personal information has been collected from a child without appropriate consent, reasonable steps will be taken to remove the information.
User Responsibilities
Users are responsible for content they upload or publish through LoKo, including:
- business listings;
- event information;
- photographs;
- descriptions;
- and profile content.
Users must ensure uploaded content:
- does not infringe third-party rights;
- is not misleading or unlawful;
- does not breach privacy rights;
- and complies with applicable laws.
LoKo reserves the right to remove content or suspend accounts where necessary.
Complaints & Privacy Concerns
If you believe LoKo has breached applicable privacy laws or mishandled personal information, you may contact us using the details below.
LoKo will take reasonable steps to investigate and respond to complaints within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
LoKo may update this Privacy Policy from time to time.
Updated versions will be published through the Platform with a revised effective date.
Continued use of LoKo after changes are published may constitute acceptance of the revised Privacy Policy.
Contact Us
Privacy Officer
Palm Beach, Queensland, Australia
Email: loko@lokoapp.com.au